An Influence Of Customer Satisfaction On Brand Loyalty

AN INFLUENCE OF CUSTOMER SATISFACTION ON BRAND LOYALTY: A CONCEPTUAL STUDY OF INDIAN TELECOM MARKET Nishant Dabhade Research Scholar Jiwaji University, Gwalior (M.P.), India nishant.dabhade.mgmt@gmail.com 1. Abstract Customer satisfaction and brand loyalty are the most significant factors that influence the telecom industry. Customer satisfaction contributes in brand loyalty especially in mobile telecom sector. The study is conceptual in nature and secondary data is used to shape the paper. The main objective of this study is to find out the interrelationships and effect of customer satisfaction on brand loyalty. Findings suggest that there is high positive relationship between the concepts of customer service satisfaction and brand loyalty. Deep study of literatures has been done to reach at outcome of the study. Keywords: Customer Satisfaction, Brand loyalty, Telecommunication sector etc. 2. Introduction The relationship between customer satisfaction and brand loyalty has proven its role and importance in Management as well as in marketing. Throughout previous decades, Marketing researchers have acclaimed the advantages of satisfaction and loyalty, and have mentioned them as directories of an organizational competitive benefit. On the other hand, brand loyalty is one of the most important constructions in marketing, due to its final effect on customers’ repeated purchases, and in fact, those loyal customers who purchase repeatedly areShow MoreRelatedWhat Factors Influence Customer Retention Towards Apple Iphone? Essay1747 Words   |  7 Pages What factors influence customer retention towards the Apple iPhone? Fall2016 Public Administration 603 Final Project Report (PA603) California State University: San Bernardino Contents 1. Abstract 1 2. Introduction 2 3. Literature Review Research Hypotheses 3 3.1 Brand Loyalty 3 3.2 Customer Satisfaction 4 3.3 Research Questions and Hypotheses 5 3.4 Research Limitation 5 4. Methodologies 6 Supervisors Colleagues 6 5. Data Analysis 7 6. Discussion 8 7. Conclusion 9 References 10 AppendicesRead MoreConceptual Model And Framework . According To Above Literature1345 Words   |  6 Pagescorporate brand image, customer satisfaction and customer loyalty. This research sets up hypotheses H1, H2, H3, confirm how these factors to influence and relate to each other. (Figure 1) H1 H2 H3 Figure 1. Relationship between Brand Images, Customer Satisfaction and Customer loyalty Hypothesis H1. There is a strong relationship between customer loyalty and Brand image H2. There is a strong relationship between customer loyalty and CustomerRead MoreEssay on Types Of Research1400 Words   |  6 Pagesmanagers consistently want research on is the relationship between customer satisfaction and loyalty. The research found on the relationship of customer satisfaction and loyalty spans over the past decade. Many researchers argue that there is no relationship between customer satisfaction and loyalty while others find direct correlations between the two and a business’s profitability. In Roger Hadowell’s study, he defines loyalty as both behavioral and attitude while conducting his research on aRead MoreTypes of Research1468 Words   |  6 Pagesmanagers consistently want research on is the relationship between customer satisfaction and loyalty. The research found on the relationship of customer satisfaction and loyalty spans over the past decade. Many researchers argue that there is no relationship between customer satisfaction and loyalty while others find direct correlations between the two and a business’s profitability. In Roger Hadowell’s study, he defines loyalty as both behavioral and attitude while conducting his research on aRead MoreTrue Brand Loyalty1659 Words   |  7 Pagesrealized that getting customers is not the only thing they need to do. In todays rapidly moving world consumers dont stick with products for life. Advertisements and an increased feeling of independence have created consumers that will switch brands or products as soon as the feel the need to do so. What companys look for in this consumer environment is creating a so-called brand loyalty. This paper will explore the ways companies go about in creating this brand loyalty and it will investigateRead MoreCommunication : A Important Factor1549 Words   |  7 Pagesconsider for building relationship with customer and make them loyal. Communication needs to be two way between customer and company. Social media platform has enriched communications among people. Therefore, it has open up new opportunity for companies to interact with customer more. Companies can open up their page to increase interaction with the customer on social media platform. On the other, customers also interested to interact with brands page and know brand their opinion, thoughts and views.Read MoreQuestions On Online Shopping Development1748 Words   |  7 PagesOliver in 1997 had defined satisfaction that is the customer reports to judge a product or service, provide a â€Å"pleasurable level of consumption-related fulfillment†. Customer satisfaction should be measured for influence custome r buying and repurchases. In last decades, online shopping speedily develops and deeply impacts traditional shopping. Customers and retailers are allowed to run business without limitation of geography and temporal barriers around world. By the advantages of Internet, lowerRead MoreAttribution Theory By Fritz Heider..according1600 Words   |  7 Pagesthere is not a direct relationship between our behavior and its causes. There can be a variety of behaviors that are perceived resulting from a variety of causes. Since brand loyalty constitute of attitudes and behavior to settle on a brand. Attribution theory looks into illustrating the driving force behind decision making. For a brand loyalist to be, multiple mental deductions must be undertaken to get to the most sequentially logical conclusion based on situation at hand. 2.1.3 Belief Congruency TheoryRead MoreAdidas1306 Words   |  6 Pagesusers’ preferences and perception of customers toward Adidas sportswear. 1.2 Research questions 1.What are the main considerations of the consumers in sportswear buying? 2.What is the customers’ satisfaction level toward various attributes of Adidas products? 3.Are the customers loyal to Adidas? 1.3 Hypotheses 1. Consumers are emphasized on the sportswear quality. 2. Adidas customers are less satisfied toward Adidas sportswear design. 3. Adidas brand loyalty is low especially Adidas accessoriesRead MoreBrand Relationship Between Brands And Consumers1424 Words   |  6 Pages(2009, p.315) Brand relationship is defined as the continual exchanges between a specified brand and an established customer, where relationship characteristics of love, association, interdependence and loyalty are developed with the brand. However, Keller (2014, p.365) revealed that consumer-brand relationships are the quality of relationship between brands and consumers. As a result, there are many influences that formulate consumer brand relationship. Basically, brand loyalty , brand equity and trust

Essay A Raisin in the Sun by Lorraine Hansberry - 547 Words

A Success of Life Walter is a man just like many others; he has a job, a family, and he also has ambitions in life just like anybody else. Walter is not the only one in his family that has ambitions, almost everybody else in his family have ambitions as well. These ambitions created conflicts between family members after they all found out that Walters mother (Lena) have been settled by an insurance company for the death of her husband, and she is about to obtain a large sum of money. Walter was already making plans in how to spend his mothers money in one of his twisted ideas without considering others. It is obvious that Walter is somewhat ignorant to the necessities of everybody else in his family but his child (Washington†¦show more content†¦Mama, a job? I open and close car doors all day long. I drive a man around in his limousine and I say, Yes, sir; no, sir; very good sir; shall I take the Drive, sir? Mama, that aint no kind of job . . . that aint nothing at all. Mama, I dont know if I can make you understand. (Hansberry 73) Lena, after realizing how important that money was for the both of them, decided to buy a house and split the rest of the money between the both of them; Lena gave Walter sixty-five hundred dollars, and instructions how to split that money between his sister and him. Lena, who recently bought a house in a neighborhood of white people for her family, is visited by a man named Lindner who was representing the committee of people that live in such neighborhood. This man offered Lena and her family to buy their house at a higher price than what they paid for it since such neighborhood is meant to be just for hard-working honest people, and they could not fit in such rank. Walter and his family got irritated because of the meaning of the visit of that man. Walter, in a very selfish manner, decides to spend all of the money meant to be shared between his sister and him. Walter found out later that his crazy idea resulted to be a complete fraud for himShow MoreRelatedA Raisin Of The Sun By Lorraine Hansberry894 Words   |  4 PagesA Raisin in the sun by Lorraine Hansberry there are three major female characters represent three different spectrums of their lives. A Raisin in the Sun a number of social issues are both explicitly and subtly exemplified through out the characters experiences and relationships. First, Hansberry introduce Beneatha who is twenty year old college student with dreams of becoming a doctor in her life. Second, the author mention Ruth as a soft character in the story that wants to become wealthy andRead MoreA Raisin in the Sun by Lorraine Hansberry2035 Words   |  8 PagesLorraine Hansberry’s A Raisin in the Sun is a remarkable play written in 1959 by an African American author about an African American family. This time period was in the early days of the modern awakening of civil rights awareness. It was a timely play challenging the then current stereotypical view of a black family by depicting a realistic portrayal of a specific black family with aspirations, hopes, dreams, dignity, and ambition as would be expected from all families regardless of race. TheRead MoreA Raisin in the Sun by Lorraine Hansberry802 Words   |  3 Pagespositively to the actions of the White Americans. This leads to African Americans conforming and giving society what they want by changing their style of speech and appearance, this is called cultural assimilation. In Act II, Scene I of A Raisin in the Sun, Lorraine Hansberry interprets the concept of cultural assimilation with the actions of George as he arrives and unintentionally interrupts Beneatha and Walter’s â€Å"African† performance. This scene signifies the struggle between trying to assimilate intoRead MoreA Raisin in the S un by Lorraine Hansberry1199 Words   |  5 Pagesas a person. Walter Lee Younger is a man that goes through many different character changes, which cause conflict amongst the other characters. Once he goes through his rite of passage, he is able to fix his flaws and mature. In Lorraine Hansberry’s play, A Raisin in the Sun, characterization is used to portray that one must experience a rite of passage in order to mature. Walter Lee Younger starts off the play as a man who is selfish and immature, willing to put money before family. He is characterizedRead MoreA Raisin Of A Sun By Lorraine Hansberry2114 Words   |  9 Pages July 26, 2015 A Raisin in a Sun A dream is what a person strive for to achieve success in their lives. Langston Hughes, ask in Montage of a Dream Deferred, â€Å"What happens to a dream deferred? Does it dry up like a raisin in the Sun?† A Raisin in the Sun, by Lorraine Hansberry is mainly about a family dream to do better for themselves. All the characters in this story has hopes and dreams. The problem with that is that everyone has their own individual dream which cause conflict within the familyRead MoreA Raisin in the Sun by Lorraine Hansberry987 Words   |  4 PagesA Raisin in the Sun by Lorraine Hansberry A Raisin in the Sun is a play written by Lorraine Hansberry, which debuted on broad way in 1959. They play takes place sometime in the 1950’s, a time period wrought with social issues which were ignored by the general public. The play concentrates on the Younger family; Ruth, Travis, Walter Lee, Beneatha, and Lena, the family head. The events of the play take place over the course of only a few weeks, where-in the Younger family is to receive a largeRead MoreA Raisin in the Sun by Lorraine Hansberry544 Words   |  2 Pages A raisin in the sun is a book that explains the life of a family that is in hard times but some how gets through it. The Younger family is at the bottom of the ladder when it comes to economic status this affects the whole family and dreams and values, but the one thing they are good at are arguing and keeping their dreams alive by being a family and loving and caring for one another when nobody else does. The book a raisin in the sun written by Lorraine Hansberry is about a family that areRead MoreA Raisin Of The Sun By Lorraine Hansberry1581 Words   |  7 PagesLorraine Hansberry, a female playwright and black activist, spent almost all of her life dealing with American racism, poverty, and lack of social mobility. As a person who witnessed the daily struggles of African Americans, Hansberry wanted to expose the hypocrisy in the idea that America was the land of equal opportunity. As a result, in 1959, Hansberry wrote the play, A Raisin in the Sun, which details the Youngers, an African American family, who experienced racism, poverty, and the lack of socialRead MoreA Raisin in the Sun by Lorraine Hansberry?605 Words   |  2 PagesLorraine Hansberry, the author of â€Å"A Raisin in The Sun†, was born in Chicago, Illinois. Hansberry was the youngest of four children. Her father Carl Augustus Hansberry was a prominent real estate broker and her mother Louise Perry was a stay home mother. She grew up on the south side of Chicago in the Woodlawn neighborhood. Later the family moved into an all-white neighborhood, where they experienced racial discrimination. Hansberry attended a predominantly white public school while her parentsRead MoreA Raisin in the Sun by Lorraine Hansberry774 Words   |  3 PagesMany can see the appeal of the play† A Raisin in the Sun† by Lorraine Hansberry because it is telling how much the Younger family wants the American dream, the better life that each character wants are different from each other. The family wants the insurance money to start their dreams, the money that would not have been available if not for the death of the head of the family. Walter Lee Younger American dream is all about materialism and what he can get right now. He has the notion of a self-made

Organizational Analysis Samsung

Question: Discuss about the Organizational Analysis Samsung. Answrer: Introduction This report focuses on Samsung Electronics among the various subsidiaries of the parent Samsung company. The report focuses on the business model implemented in Samsung Electronics, which has been operating in the international electronics market for quite some time. The report analyzes several components of the business model of Samsung and tries to connect those with various organizational theories and concepts. The report analyzes the purpose of Samsung, the general environment in Samsung, CSR activities done by Samsung along with the organizational culture implemented in Samsung. All of these components of the business model of Samsung are analyzed on the basis of how they lead to better performance of both the individual employees and the organization as a whole. These components of Samsungs business model define its success in the corresponding markets of operation (Rice, 2013). Purpose of the organization The purpose of an organization is responsible for driving it towards success and for defining the business processes required for success. The purpose of Samsung is to maintain its leadership in the international electronics market through increasing the sales of its products. Increasing the profit and expanding the business is another purpose of Samsung. Samsung has been operating on the basis of its vision for 2020, which is, Inspire the world, Create the future. As per this vision, the management at Samsung has defined the mission of the organization. This mission of the organization for 2017, can be defined in three parts. The organization will focus on exploring new technologies, manufacturing innovative products and designing creative solutions to the requirements of the customers (Valentine, 2015). All of these activities point to Samsungs mission to become the biggest electronics brand in the entire world and to maintain its leadership position in the electronics markets. The concept of purpose of the organization defines why the organization exists in the world. Samsung exists in the market to explore new technologies, provide innovative electronics products to the customers and to design creative solutions to various real-time requirements (Ferguson, 2016). Organizations general environment The concept of general environment of an organization consists of a large number of factors such as economic, political, legal, social and technological factors. These factors affect everyone in the organization to various extents. The social factor of the general environment consists of various parts such as the demographic and sociocultural factors. This factor defines now the products of Samsung can relate to the customers from different sociocultural groups and different demographic groups. This factor has a significant impact on Samsung as the sales of the products is based on this relation (Pullen, 2014). The customers from all the socioeconomic and demographic groups should be able to relate to multiple products manufactured by Samsung in order for them to become Samsungs customers. Samsung can deal with this factor in a number of ways. Samsung should ensure to have the product mix to have suitable products for each of the demographic groups. Samsung can design the products in its range of products to cater to the requirements of the customers present in each of the demographic groups. The products of Samsung can also be designed to be present in various price ranges, which in turn allows customers to come from different socioeconomic groups (Edwards, 2006). The general environment of the organization consists of both the internal and external environment of the organization. The factors that can affect the business processes of Samsung are considered to be the part of these environments. The internal environment consists of the stakeholders of the organization along with the employees of Samsung. The external environment of Samsung consists of the market intermediaries and society that affect the business of Samsung along with the political, environmental, social, technological and legal factors (Verbos, 2007). The social factor in the business model of Samsung can be categorized into demographics factors and socioeconomic factors as mentioned before. The organization has been operating by keeping these factors effectively in focus. The demographic factors include the preferences and demands of the customers changing according to their culture, age, gender and family background. Samsung focuses on its research activities to a significant extent in order to analyze and understand the needs of the customers along with the changes in their demands according to the trend in the corresponding markets (Jovanovic, 2015). Samsung stays sensitive to the changes in the market trends through continuous and effective research activities. These research activities include gathering feedback and opinions from the customers regarding the products and services provided by the organization through different media. The changes in the trend in the corresponding markets should allow the management in Samsung t o introduce changes in its business model and corresponding business activities. This in turn requires Samsung to implement a flexible business model in the workplace, which welcomes changes as per the changes in the trends in the market and the changes in the preferences of the customers (Edwards, 1998). The socioeconomic factors affecting the business of Samsung can be defined in terms of the pricing strategies of the organization. The pricing of the products of Samsung define how the customers take the decision of buying the product. The management of Samsung can invest in the process of understanding the buying behavior of the customers in order to understand the suitable price points for various socioeconomic groups in the society. This in turn allows the organization to design the specification, features and price of the products according to the buying behavior of the customers in the corresponding market of operation (Grnig, 2015). Organizational CSR and ethics The concept of organizational corporate social responsibility defines the initiatives that the organization is taking or will take to make the world a better place for everyone. This concept allows the organization to have a strong and positive brand image in the corresponding market of operation through the initiatives which are beneficial for the society. Samsung has taken up a lot of CSR activities as part of its business model. These CSR activities of Samsung focus on various factors or sections of the society. The CSR activities of Samsung focusing on the educational component of the society include building public libraries, donating books to schools and creating technical schools across the underprivileged society. These activities allow the organization to shape the future of the society by helping the young students in the corresponding society (Hollensbe, 2014). This in turn allows the organization to be considered as an important member of the society. Samsung has been wor king towards the employment component of the society as well. Samsung is providing trainings through its technical school program through which a lot of people are learning the required technical skills to be employed in any industry. These activities in turn allows Samsung to be considered as one of the key contributors towards decreasing the unemployment rate of the corresponding market of operation. Samsung has also invested in a number of sustainable development projects to preserve the environment. These activities include Samsungs involvement in having a sustainable water treatment plants and water supply systems (Cha, 2016). All of these CSR activities of the organization has allowed the brand to be considered to be an environment-friendly and social branch which gives a lot back to the society along with its profits. This in turn allows the organization to gain a stronger positive brand image in the corresponding market of operation (Babnik, 2014). The concept of ethics is very important for the success of an organization. The implementation of workplace ethics allows the employees to have a proper guideline to be able to tackle various ethical dilemmas. There are multiple ethical theories on which Samsung has developed its workplace ethics strategy. The strategy implemented in the workplace of Samsung allows the employees to follow certain guidelines and regulations. The compliance to these guidelines and regulations in the workplace of Samsung allows the employees to stay true to the organization and to each other. The higher management of Samsung ensure that the workplace ethics and related strategies are a part of each stage of the business model (Robbins, 2016). The workplace ethics and related strategies have been woven into each and every business processes of Samsung, which in turn allows the management of the organization ensure a successful ethical workplace for all the employees in the organization (Williams, 2014). The higher management of Samsung include workplace ethics in the individual goals of all the employees in the workplace. So, all the employees in Samsung are evaluated at the end of the appraisal cycle to check how they have complied to workplace ethics and related strategies. The effective implementation of the complaint and grievance media in the workplace of Samsung allows the management to tackle the unethical activities effectively, if any arises in the workplace of the organization. The higher management of Samsung put a lot of effort into the training and development activities of the employees in order to ensure that each and every employee in the workplace is familiar with the workplace ethics and the related strategies implemented in the organization (David, 2014). Organizational culture The concept of organizational culture is based on the fact that the employees perform and interact better with more synergy when they share beliefs, opinions and values. Obviously, it can't be true to the most granular level as each of the individuals in an organization will be different both in personality and in opinions. But the concept of organizational culture defines a bug picture for the shared beliefs of the employees. The concept of organizational culture provides an overall shared view and beliefs to all the employees in the organization. Such shared belief and view through the organizational culture allows the employees to work together and in the same direction in order to achieve similar goals (Alvesson, 2015). Samsung is known for its creative organizational culture in the workplace. The higher management in Samsung put a lot of effort into making the organizational culture the most suitable for the employees in the workplace. The management in Samsung ensure that the employees in the workplace should be included in each and every phase of the decision-making process. The inclusion of the employees in each business decision making process allows the employees to feel comfortable and confident about their effort making a change in the real world. This culture in Samsung also allows the employees to pitch into the decision-making process, which in turn allows the employees to experience the conversion of their opinions and ideas into actual implementation. Such an environment in Samsung allows all the employees to be confident and comfortable while sharing their ideas and opinions in front of everyone in the workplace (Szyma?ska, 2016). The organizational culture in Samsung also allows the higher management to share their vision of the organization with all the employees of the organization. This in turn allows all the employees to be clear regarding what the organization is trying to achieve and where the organization is going in the corresponding market of operation. The inclusion of all the employees in the decision-making process along with the organizational vision allows the employees to be clear how their efforts are making the organization achieve its vision. Such a participatory environment in Samsung allows the employees to feel a sense of pride and ownership of the vision of the organization. The organizational culture in Samsung allows the employees from varies backgrounds and abilities to be treated equally. This in turn allows the management of the organization to have a diverse workforce who feel comfortable as themselves in the workplace. Such diverse workforce also allows the variety of knowledge flow in the workplace to be high, which in turn is converted into higher performance of the organization. Any employee in the workplace of Samsung feels comfortable and confident that he will receive the same treatment and rights as any other employee in the workplace (Cummings, 2014). The organizational culture in Samsung also allows the employee to have flexible working hours. This in turn allows the employees to maintain a good work and life balance along with allowing them suitable number of paid leaves per year. This in turn keeps the employees satisfied with their employment with the organization, which allows them enough to maintain a good work and life balance. Samsung also allows the employees to work from home whenever possible to be able to support the employees in any emergency or unfavorable situation, which in turn keeps the employees satisfied with the facilities provided to them by the organization (Carroll, 2010). Conclusion The report focused on a number of components of the business model implemented in Samsung. The purpose of Samsung was analyzed to be the biggest organization on the international market of electronics. The report then analyzed various factors present in the general environment of Samsung, which can affect the business processes of the organization. The social factors affecting the business of Samsung were analyzed in detail. The corporate social responsibilities of Samsung were also analyzed, which are providing a lot of benefits to the corresponding society of operation. The ethical guidelines and strategies implemented in the workplace of Samsung were also analyzed in order to provide an overview of the workplace ethics implemented in Samsung. The report also analyzed the organizational culture in Samsung and how it allows the employees to have great environment to work in (Sekerka, 2014). References Alvesson, M. and Sveningsson, S., 2015.Changing organizational culture: Cultural change work in progress. Routledge. Babnik, K., Breznik, K., Dermol, V. and Trunk irca, N., 2014. The mission statement: organisational culture perspective.Industrial Management Data Systems,114(4), pp.612-627. Carroll, AB and Shabana, KM, 2010. The business case for corporate social responsibility: A review of concepts, research and practice, International Journal of Management Reviews, vol. 12, no.1, pp. 85-105. Cha, M.K., Yi, Y. and Bagozzi, R.P., 2016. Effects of Customer Participation in Corporate Social Responsibility (CSR) Programs on the CSR-Brand Fit and Brand Loyalty.Cornell Hospitality Quarterly,57(3), pp.235-249. Cummings, T.G. and Worley, C.G., 2014.Organization development and change. Cengage learning. David, M.E., David, F.R. and David, F.R., 2014. Mission statement theory and practice: A content analysis and new direction.International Journal of Business, Marketing Decision Science,7(1), pp.95-110. Edwards, JR, Caplan, RD and Van Harrison, R, 1998. Person-environment fit theory. In CL Cooper (Ed.) Theories of organizational stress (pp. 28-67), Oxford University Press, Oxford, UK. Edwards, JR, Cable, DM, Williamson, IO, Lambert, LS and Shipp, AJ, 2006. The phenomenology of fit: linking the person and environment to the subjective experience of person-environment fit, Journal of Applied Psychology, vol. 91, no. 4, pp. 802-807. Ferguson,J2016Corporate response to climate change: language, power and symbolic construction,Accounting, Auditing amp; Accountability Journal, vol.29,no. 2,pp. 278-304. https://ezproxy.deakin.edu.au/login?url=https://dx.doi.org/10.1108/AAAJ-09- 2013-1465 Grnig, R. and Khn, R., 2015. Stakeholder Analysis and Revising the Mission Statement. InThe Strategy Planning Process(pp. 77-83). Springer Berlin Heidelberg. Hollensbe, E, Wookey, C, Hickey, L, George, G, amp; Nichols, CV, 2014, #39; Organizations with purpose, Academy of Management Journal, vol. 57, no. 5, pp. 1227-1234. Available from: 10.5465/amj.2014.4005.https://ezproxy.deakin.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=trueamp;db=hehamp;AN=98822522amp;site=eds-liveamp;scope=site Williams Jr, R., L. Morrell, D. and V. Mullane, J., 2014. Reinvigorating the mission statement through top management commitment.Management Decision,52(3), pp.446-459. Jovanovic, Z, 2015. Management and changes in business environment, Ekonomika, vol. 61, no. 2, pp. 143-151. https://ezproxy.deakin.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=trueamp;db=bthamp;AN=103670794amp;site=ehost-liveamp;scope=site Pullen, A. and Rhodes, C., 2014. Corporeal ethics and the politics of resistance in organizations.Organization,21(6), pp.782-796. Rice, A.L., 2013.The enterprise and its environment: A system theory of management organization(Vol. 10). Routledge. Robbins, SP, DeCenzo, DA, Coulter, M, Woods, M 2016, Management: The Essentials 3e, Pearson, Melbourne, Australia. Sekerka, L.E., Comer, D.R. and Godwin, L.N., 2014. Positive organizational ethics: Cultivating and sustaining moral performance.Journal of Business Ethics,119(4), pp.435-444. Szyma?ska, K and Walecka, A, 2016, Culture openness as an element of positive potential of enterprised in a crisis situation. Journal of Positive Management, vol. 6, no.4, pp. 53-65. https://ezproxy.deakin.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=trueamp;db=bthamp;AN=116483370amp;site=ehost-liveamp;scope=site Valentine, S., 2015. The Case for Considering Virtue Ethics in Organizational Ethics and Human Resource Management. Verbos, AK, Gerard, JA, Forshey, PR, Harding, CS and Miller, JS, 2007, The positive ethical organization: Enacting a living code of ethics and ethical organizational identity, Journal of Business Ethics, vol. 76, no. 1, pp. 17-33.

Write a letter to an agency asking for a job. Essays -

Write a letter to an agency asking for a job. Dear Personnel Director, I am sending this letter to apply for an open job position. I enclose my Curriculum Vitae for your information. As you can see at the moment I study as a guard of antiquities at the public Institute of Vocational Training of Nikaia. In the past I graduated from the Stractual Engineering Department of the Technological Educational Institute of Piraeus. In addition to the above mentioned, it should be noted that I have extensive work experience in office environments, the retail sector and service industries. I should also add the fact that the aforementioned give me varied skills and the ability to work with many different types of people. I believe that I could fit easily into any team. I am a conscientious person who works hard and pays attention to detail. I am flexible, quick to pick up new skills and eager to learn from others. I also have many ideas and enthusiasm. I am capable taking on the responsibility of a job position immediately and have the eagerness and determination to ensure that I make a success of it. Thank you for taking the time to consider my application and I look forward to hearing from you in the near future. Yours sincerely, George Savvopoulos.

French Expressions Using Prendre - to Take

French Expressions Using Prendre - to Take The irregular French verb prendre means to take and is also used in many idiomatic expressions. This  flexible irregular French -re verb  has a specific way to use it. Watch out for the Sexual Meaning of Prendre We hope not to offend anybody here but it’s a mistake we often hear and that can be quite embarrassing in French. Prendre used with a person has a sexual meaning, just like take has in English.So, do say:Il m’a emmenà ©e au cinà ©ma he took me to the theaterIl est passà © me prendre midi He picked me up at noonbut don’t sayIl m’a prise dans sa voiture - he took me in his car - which definitely has another meaning in French. You need amener/emmener here. Say Prendre Une Dcision (Not Faire) We say to take a decision, we don’t use make (faire). It’s a mistake you’ll also hear French people make in English.Ce n’est pas toujours facile de prendre une dà ©cision.It’s not always easy to make a decision. Expressions With Prendre Etre prisTo be tied up/busyJe ne peux pas venir samedi, je suis dà ©j prise.I can’t come on Saturday, I already have plans. Passer prendre quelquunTo go pick someone upTu peux passer me prendre vers midi ?Can you come get me around noon? Prendre gauche/droiteTo turn left/rightAprà ¨s le feu, tu prends droite.After the signal, take a right. Prendre un pot/ un verre (informal)To have a drinkTu veux prendre un pot samedi soir?Would you like to have a drink Saturday night? Prendre lairTo get a breath of fresh air/take a strollJ’aime bien prendre l’air vers sept heures.I enjoy going for a stroll around 7 PM. Prendre bien la choseto take something wellQuand il m’a dit qu’il ne viendrait pas, je l’ai trà ¨s mal pris.When he told me he wouldn’t come, I didn’t take it well. Prendre leauto leak; to founderMon sac à ©tanche prend l’eau.My waterproof bag leaks. Prendre feuTo catch fireAprà ¨s l’accident, la voiture a pris feu.After the accident, the car caught on fire. Prendre fin (formal)To come to an endLe film prend fin.The movie is coming to an end. Prendre froidTo catch a coldTu devrais mettre un pull, tu vas prendre froid.You should put a sweater on, you’re going to catch a cold. Prendre garde (formal)To be careful, watch outAttention ! Prenez garde vous !Careful ! Be cautious ! Prendre goà »t quelquun/ quelque chose (formal)To take a liking to someone / somethingFinalement, j’aime bien jouer au tennis. J’ai mis le temps, mais j’y ai pris goà »t.At the end, I like playing tennis. It took me some time but it grew onto me. Prendre la mer (very old fashion)To set sail, to put out to seaLe bateau a pris la mer en juin.The boat set sail in June. Prendre au pied de la lettreTo take literallyNe prends pas tout au pied de la lettre !Don’t take everything so literally. Prendre du poidsTo gain weight Noà «l, je prends toujours du poids.At Christmas time, I always gain weight. Prendre quelquun la main dans le sacto catch someone red-handedJ’ai pris mon fils la main dans le sac.I caught my son red-handed. Prendre rendez-vous avecTo make an appointment withJe voudrais prendre rendez-vous avec le directeur.I’d like to make an appointment with the director. Prendre sa retraiteTo retire (from work)Il va prendre sa retraite l’annà ©e prochaine.He is going to retire next year. Prendre ses jambes son couto run offQuand la police est arrivà ©e, le voleur a pris ses jambes son cou.When the police arrived, the thief ran away. Prendre son courage deux mainsto get up ones courageJ’ai pris mon courage deux mains et je lui ai tout dit.I gathered up my courage and told her everything. Quest-ce qui ta pris ?Whats gotten into you?Pourquoi tu as pleurà © soudainement ? Qu’est-ce qui t’a pris ?Why did you suddenly cried? What’s gotten into you? Se prendre (pour)to consider oneself (as)Mais, elle se prend pour qui cette fille?but, who does she think she is, that girl? Sen prendre quelquunto pick on someone, lay into someone (could be physical, mental, light or serious)Quand il est en colà ¨re, il s’en prend toujours sa femme.When he is angry, he always picks at his wife. Sy prendreto go about doing somethingComment tu t’y prends pour ne jamais te faire prendre ?How do you go about it to never get caught? Sy prendre comme un piedto have a wrong way to do something, to do a poor job.Ce n’est pas comme à §a qu’on dà ©coupe un poulet. Tu t’y prends comme un pied.That’s not the way to cut a chicken. You’re doing a very poor job.

Qu hacer cuando la ESTA para viajar a USA es rechazada

Qu hacer cuando la ESTA para viajar a USA es rechazada Los espaà ±oles y los chilenos, entre otras nacionalidades, pueden viajar sin visa a EEUU. Si llegan por aire o mar deben solicitar previamente por internet la autorizacià ³n que se conoce como ESTA, por sus siglas en inglà ©s. Pero puede suceder que la ESTA no sea aprobada o que sea revocada. En este artà ­culo se explica quà © hacer si el viaje no es autorizado a embarcar. Quà © es la ESTA La ESTA  es una autorizacià ³n electrà ³nica que permite a los ciudadanos de ciertos paà ­ses a viajar sin visa a Estados Unidos por un mximo de 90 dà ­as no que no se pueden alargar y cuando el objeto del viaje es hacer turismo, negocios o recibir atencià ³n mà ©dica. Este es el listado completo de paà ­ses cuyos ciudadanos pueden viajar sin visa. Verificar ese enlace para informarse sobre las nuevas reglas que afectan a los ciudadanos de esos paà ­ses con doble nacionalidad con ciertos estados y tambià ©n a los que han viajado a paà ­ses considerados problemticos. Adems tener en cuenta que podrà ­an viajar con la ESTA los ciudadanos de otro paà ­s en el que viven habitualmente pero que por la razà ³n que fuera, como por ejemplo por herencia de sus padres, tienen tambià ©n el pasaporte de uno de esos paà ­ses. Resultados que se pueden obtener al llenar el formulario de  la ESTA La ESTA se rellena por internet  en la pgina official del gobierno americano. Generalmente el resultado se conoce al momento y puede ser de tres tipos: Viaje autorizado. En este caso ya se puede viajar por aire o mar. Hay que tener un billete de ida y vuelta y se recomienda imprimir la autorizacià ³n porque contiene el nà ºmero de solicitud, que puede hacer falta posteriormente. Aunque la  aerolà ­nea no lo necesita, ya que el Departamento de Estado es la que se encarga de notificarla de que una determinada persona est autorizada a embarcar hacia Estados Unidos, algunas insisten en pedirlo.Autorizacià ³n pendiente. En este caso, volver a entrar en la pgina web pasadas 72 horas y se ver el resultado definitivo.Viaje no autorizado. Esto le puede pasar incluso a las celebridades de fama internacional, cuya causa ms comà ºn para no aprobase su ESTA o su visa es el consumo de drogas. Quà © hacer si la ESTA seà ±ala que el viaje no es autorizado Llenar un formulario para iniciar el proceso para solicitar una  visa de turista que se tramitar en la embajada o consulado correspondiente. El  oficial a cargo tendr la à ºltima palabra para decidir  si la concede o rechaza la peticià ³n. En este à ºltimo caso, y dependiendo de la razà ³n, ser posible solicitar un perdà ³n o waiver para los casos de inadmisibilidad. Sin embargo, para las razones que convierten a una persona en inelegible no hay posibilidad de pedir perdà ³n. Cules son las razones por las que la ESTA no autoriza el viaje Las razones pueden ser varias, como haber estado previamente en Estados Unidos y no salir a tiempo, aunque el retraso sea de sà ³lo unas horas. Tambià ©n puede haberse dado el caso de que se hubiera impedido el ingreso en una fecha anterior, por razones varias, como por ejemplo, por estar ingresando con demasiada frecuencia.   Tambià ©n puede ser porque previamente se ha denegado una visa, esto es relativamente comà ºn en el caso de personas con doble nacionalidad, que piden un visado con un pasaporte y cuando es rechazado intentan viajar a EEUU con el pasaporte espaà ±ol y la ESTA. Otra causa puede ser la condena por determinado tipo de delitos u otras muchas causas que hacen a una persona inadmisible para entrar a USA.   Por à ºltimo la ESTA puede negarse o el ingreso a Estados Unidos cuando se viaja con dicha autorizacià ³n cuando la intencià ³n de su titular es casarse en el paà ­s con un ciudadano americano o con un residente permanente legal y quedarse mientras se arreglan los papeles mediante el denominado ajuste de estatus. Y es que la intencià ³n con la ESTA no puede ser casarse. Y si bien es cierto que actualmente se permite un camino para que puedan arreglar los papeles las personas que se casan en Estados Unidos con estatus de turista, no es menos cierto que hay muchos problemas si no se respetan ciertos plazos. A tener muy en cuenta El fin de viajar a EEUU sin visa es turismo, negocios o atencià ³n mà ©dica. Por lo tanto, las personas que la utilizan para estudiar inglà ©s a tiempo completo por unas semanas tienen que saber que se arriesgan a tener problemas migratorios, porque no estn cumpliendo con la ley. Les corresponde una visa de estudiante.Asimismo, los periodistas, artistas, actores y atletas que desean viajar a EEUU por motivos profesionales deben pedir sus visas correspondientes.  Por supuesto que si se ingresa a Estados Unidos con una ESTA no se puede trabajar. Si se hace, se est cometiendo una violacià ³n migratoria que, si se descubre o se sospecha, puede tener consecuencias graves.En realidad, tampoco se puede ingresar al paà ­s con una ESTA cuando la intencià ³n es buscar trabajo. La intencià ³n es, afectos de leyes migratorias, muy importante ya que si las autoridades creen que existà ­a esa intencià ³n puede haber problemas.Tener una ESTA no garantiza la entrada en Estados Unidos. Al llegar a las Aduanas y Fronteras el oficial de inmigracià ³n tiene la à ºltima palabra para decidir quià ©n entra. Es importante saber que en la actualidad una de las causas principales  por la que se deniega la entrada en las aduanas es que van a estudiar y para eso necesitan una visa que no tienen. Recomendacià ³n para aprender jugando Toma este test de respuestas mà ºltiples para asegurarte de que sabes lo fundamental sobre viajar sin Visa. Porque el conocimiento es la mejor forma de evitar problemas. Este es un artà ­culo informativo. No es asesorà ­a legal.

Wo'men and society Assignment Example | Topics and Well Written Essays - 250 words

Wo'men and society - Assignment Example In Sneak Attack, it is evident that the militarization in the United States is highly attractive. Regardless of this nature, the entire process is not as beneficial since its main goals and objectives are based on enhancing its ability to be controlling. As cited by Kirk & Okazawa-Rey a process cannot be viewed as beneficial if the results it displays are controlling (481-482). The same process of militarization determines the direction of the rights of women. Considering the controlling nature of the process, the rights of women as exposed to greater risks. As cited in Gender and Human Security, there are occasional and significant changes on global security. For this reason, the need to improve the response to violation of human rights should be ensured. Specifically, the response mechanism should mostly focused on women who suffer the most from war and conflict (Kirk & Okazawa-Rey 500-501). The increasing cases of gender based violence require development of more effective mechanism that would minimize the severity of the

The Distinction Between Leadership and Management Assignment

The Distinction Between Leadership and Management - Assignment Example Leadership inspires while management directs people and manages work (Marquis, 2012). Leadership is also focused on vision while management is set achieving an articulated objectives (Kotterman, 2006). Leaders and managers also differ in their behaviors. A leader relies more on his or her charisma to have followers. Managers on the other hand relies more on formal authority. A leader is also transformational in his or her approach meaning his or her leadership makes followers better. Managers on the other hand are transactional which means that they rely on reward system to motivate their subordinates (Denehy, 2008). Both qualities however are needed in an organization to realize its objectives. Leadership provides the vision, the animated spirit that makes an organization thrive. Management on the other hand translates leadership into concrete objectives that should be achieved in quantifiable terms. Both qualities are needed for an organization to be successful. Merely relying on leadership or management alone is inadequate. They are however not mutually exclusive and both qualities and behavior can be had and practiced by an individual. Marquis, B. L., & Huston, C. J. (2012). Leadership roles and management functions in nursing: Theory and application (Laureate Education, Inc., custom ed.). Philadelphia, PA: Lippincott, Williams &

Final Speech Essay Example for Free

Final Speech Essay Through the new King Henry V’s speech to his brothers after their father’s death Shakespeare deals with the realities of succession, the difficult negotiation between governmental stability and a confused power struggle, and the death of a king while trying to keep his character true to their personality. This speech touches on everything from politeness and external observation, to the fear that naturally comes in a shift of power, to different kinds of mourning. Hal, newly King Henry V, must take his place as king and reassure everyone of the continuing stability of the kingdom, demonstrate a proper degree of public mourning as both a subject and the son of the former king, and deal with his own grief. When he says â€Å"this new and gorgeous garment, majesty, sits not so easily on me as you think† (Henry IV, Part 2, 5. 2. 44-45) he is not just simply trying to dismiss any jealousy or thought of resistance amongst his brothers, but he is also telling the absolute truth. Just like he did with the eulogies of both Hotspur and Falstaff in earlier parts of the play, Hal continues to use honesty in order to lend a more genuine tone to his otherwise fairly formal words. He reassures them of his intention to support them by bluntly telling them that he knows they fear what he may do, implying even that they might fear for their own lives, but that it â€Å"is the English, not the Turkish court, not Amurath an Amurath succeeds, but Harry Harry. † (Henry IV, Part 2, 5. 2. 7-49) He introduces and dispels the comparison between himself and a ruler who literally strangled his brothers, addressing the most extreme possibilities quickly. By the end, he assures them that not only will he not harm them; he will protect them and do well by them â€Å"I’ll be your father and your brother too. Let me but bear your love; I’ll bear your cares. † (Henry IV, Part 2, 57-58) In that, he additionally introduces the potentially uncomfortable issue of personal relationships. Once their brother, he is now also their king; once his brothers, they are now his subjects. He works with this beautifully, referring to their mourning and sadness for the death of their father as â€Å"a joint burden laid upon them all† (Henry IV, Part 2, 5. 2. 55) before he moves on to the things he promises, connecting himself with them in one way even as he has to separate himself from them in another. In this speech Hal starts off responding to a greeting by the chief justice by saying that his new robe doesn’t fit him as comfortably as the justice might think. Then turning to his brothers he tells them he knows that their sadness over their father’s loss is now mixed with the fear of him now being king. He mentions to them that they are in an English court, not the Turkish one and unlike the Turkish king, Amurath, he is not going to have his brothers killed when he inherited his father, King Amurath’s, crown; he explains saying he is â€Å"but Harry Harry† (Henry IV, Part 2, 5. 2. 49) basically saying he is a Harry, following another Harry and they have no reason to worry. He tells his brothers to be sad because being sad truly suits them. He explains that they look so regal in their sorrow that he too will put in the sense of sadness, saying he will also wear it in his heart. He warns them to yes be sad, but don’t let it become anything more than a burden that they all share jointly. He assures them that as far as he is concerned, he will be both their father and their brother now. That they are to just trust him with their love, and they can trust him to care of them. He concludes his speech by saying they should keep weeping for Harry, who is dead and he will keeping mourning also, but he says one Harry still lives, and he will convert those tears one by one into hours of happiness. This speech is important for Hal to give because it is not only Hal talking to and reassuring his brothers but also introduces him as the new King Harry V. Hal defines and explains his newly adjusted relationship with his brothers, explains that the kingdom is stable and there is no worrying over if anything bad would come out of the shift in power, and finally he tries to battle with how he wants mourn his father and what is the correct way to mourn him according to his new position as king. Hal was motivated to give this speech after the death of his father as he explains to his brothers that he must take his place as king keep the kingdom stable, and explaining to them the appropriate amount of public mourning for them as the sons of the former king. His final motive is subtle but he dismisses any jealousy or thoughts of confrontation amongst his brothers. Hal flawlessly and eloquently delivers his speech that maintains the balance between a familiar conversation with family and the regal words of a king. Revealing ultimately that the wild rebellion he previously upheld was truly an act and has so far worked in his favor going from a pub-crawler with the drunks to a newly regal king who would never be suspected of having such a rebellious past. In an earlier version of Hal’s speech there is not much change from that version to the newer version of the speech. In the older version of the speech something’s that have changed is the grammar and spelling. Many of the words in the older text are spelled wrong either with different letters or extra letters added to the end. In total there are thirty one misspelled words with either different letters or extra addition of letters. Most of the different letters include an ‘f’ where an‘s’ should be in most words or the addition of an ‘e’ at the end of the word. There are also more parentheses around more words in the old text versus the new. In the newer version these words are part of the text rather than in parentheses where they could potentially be excluded depending on the preference of the actor or director. Although many of the words are misspelled the meaning between the older version and the regular text are extremely similar. The true meaning and the imagery and meaning of the words in the speech have not been affected by the different in the different versions of the text. Throughout the speech there is recurring imagery both in his words exactly and some underlying imagery. The underlying imagery is centered on atonement, and the burden of leadership and duty. Atonement is an underlying image specifically for Hal, who has spent most of his time hanging around with the pub-crawlers, atonement has to become part of his new reign. He has planned all along to become a responsible king and at his fathers deathbed, he promises that his reign will be great. After he is crowned, and again during his speech to his brothers he promises those assembled that his actions as king will atone for his past. Also underlying in the speech Hal speaks of the crown as a burden. The duties of kingship come first, surpassing friendship. Hals crown will make the betrayal of Falstaff and the Eastcheap crowd a necessity. Even more important than the underlying imagery is the imagery of his exact words centered mostly on brothers and sadness. Hal refers to his brothers as a whole addressing them as ‘good brothers’. He addresses them as brothers at key parts in his speech giving the imagery that they are a united, unchanging force. He seems to use brothers to give a slightly personal feel to his regal words and to show that even though the dynamic of their relationship has changed they are still and always have been brothers. In Shakespeare’s other plays brother is used almost the same way. It is used to show a close relationship between people or showing the personal unity between or amongst a group. Shakespeare has also used the imagery of brothers when someone in power is addressing a group of people he needs something from or in a speech before battle. The other imagery of sadness and of loss is also important in his words, mostly the sadness and loss of losing his father but also the loss of more than life itself but also the loss of old friends through circumstance like when Hal loses his friends when he accepts his new role as king, though Falstaff still believes himself to be Hals friend, they rarely interact. The time is past for Hal and Falstaff; Hals throne demands it, and Henry V will betray the man who has been his surrogate father and friend. The speech that the new King Henry V delivers to his brothers after their father’s death touches on many different topics, emotions, and has hints of imagery that effect everyone he is speaking to. Hal must now take is fathers and show to everyone that his rebellious days are behind him. In the speech Hal has to desperately balance the familiarity of his family with the new responsibility as king and to make sure everyone knows that no one will be harmed and there is no need for jealously. By the end of the speech it is clear that Hal realizes the burden that has now been put on him but he makes his intentions clear as he ends his speech with â€Å"But Harry lives that shall convert those tears by number into hours of happiness.

Why We Should Read Great Literature :: Literature Essays Literary Criticism

Why We Should Read Great Literature In Western culture, many literary works have been set apart from the rest by being termed great literature. What qualifies a work to be great literature, and why should we read it? An excellent source on this topic is Mortimer Adler, one of the premier American philosophers of the twentieth century and founder of the famous Great Books List. According to Adler, all great literature meets three criteria: the work is pertinent to contemporary life, is worth rereading, and contains "great ideas." Six of these "great ideas," defined by Adler, are three great ideas by which we judge--truth, goodness, and beauty--and three great ideas by which we live--equality, liberty, and justice. The ideas of justice, responsibilities of a society, responsibilities of the individual, nature of disobedience, and the oppression of people are all great ideas by which we live. All writers must possess strength if they are to faithfully address these great ideas. According to Anne Perez, in "Experiences of the Great Books," the great writers "dared to be creative in societies that were not always receptive to such courage." Great literature is relevant to human problems in every century, not just twentieth-century problems or problems exclusive to the time in which the work was written. In other words, great literature has stood the test of time. It still influences our beliefs and ideas, shaping our civilization. A great literary work must also have complexities. According to Adler, a great book has many meanings. This explains why all great literature is worth rereading. A good book with no more than one meaning need only be read once. In addition to Adler's criteria, great literature addresses two important issues: what is truth and how do we know it? Each work, writes Perez, has vastly different "truths" ranging from aspects of art, to matters of religion, to types of government. What each writer must do is convince his or her audience that s/he has found some way to determine truth. In conclusion, great literature has the following characteristics: it is relevant to contemporary life, it is worth rereading, and it should contain certain great ideas.

Course Syllabus

In order to prepare for this intensive weekend of work you are encouraged to: Read the course syllabus. You may want to bring a hard copy to the first day of class. There is substantial reading associated with the classes to be covered during the residence weekend. You should try to at least scan the relevant chapters in the text for the classes before the residence. It will be helpful to scan some of the early required readings before the residence to minimize the workload during the residence. In brief, prepare as much as possible for time will be scarce during the residence.The focus should be on gaining a basic understanding of the topics to be covered, and NOT on trying to memorize all of the concepts that will be discussed. This will enhance your learning and reduce the strain on you during the residence weekend. Am looking forward to our time together. David Bess Text: Essentials of Organizational Behavior by Stephen Robbins and Timothy Judge. This text covers the essentials o f what we will be covering in class. A supplemental resource is: Occupational Outlook Handbook [8 January' 2014] This is a HRS resource that may be of interest.It is for your information only and is not required. Http://vim. Bells. Gob/ooh/ Students will also be required to take the DiSC PRIOR TO RESIDENCE WEEKEND. Instructions will be forthcoming electronically. You should bring a printout of the report to class on Saturday morning of residence week. Office Hours: am generally in my office each day from and always the hour before class. You can drop by or call†¦ Or arrange a specific appointment by phone or e-mail. Lima: The syllabus, Powering slides, readings, and other materials are on the Class Lima site.Students should review this resource to prepare for classes. Disability Access Students with disabilities are encouraged to contact the KOKI-IA Program for information and services. Seen,'ices are confidential and students are not charged for them. Contact KUAKA at 956-7511 (voice/text), [email  protected] Du, or Student Services Center, Room 13. Course Objectives: To provide students with an advanced knowledge of management and organizational behavior and the role of Human Resources. This includes increasing the knowledge about individuals' personalities, motivations, etc. ND how they are best utilized in an organizational setting with special focus on groups and teams and the role of leadership. Students will also gain an appreciation of how such concepts as organizational design and culture are utilized in undertaking organization change. Special issues such as diversity in the workplace, ethics, and social responsibility will be addressed, as will the overarching topic of the global dimensions of the competitive environment. The focus of the course will be in the application of these concepts as they relate to Human Resources professionals and their special role in organizations.Learning Outcomes: Gain an understanding of the relevance of a glob al society, cultural sensitivity ND knowledge and the utilization of this knowledge by leaders. Gain an appreciation of personality/individual differences and utilization of this knowledge in better understanding ourselves and in leading and motivating others. Gain an understanding of the use of teamwork and how to improve team effectiveness. Gain an understanding of the concepts of power and how they relate to the development and use of leadership skills.Gain an understanding of effective communication concepts to improve both personal and organizational communications. Gain an understanding of leadership concepts and how to use them in various situations. Promote critical thinking using the concepts and skills/knowledge in managing both your professional and personal lives. Gain an understanding of the concepts of conflict and decision making and how they can be utilized in organizational settings. Gain an understanding and use Of the strategic utilization Of human resources manag ement.Course Procedures: The course will utilize a combination of lectures, class presentations and discussions, videos, experiential and non-experiential exercises, all of which dictate both attendance and participation in all class meetings. Some exercises will require pre-class work. Student oral and written reports will add to the learning experience of both the individual as well as the other members of the class. Students are expected to have read the materials from the text and the required articles for each class as stipulated in the course schedule.Students are then encouraged to read selections from the outside readings that appear to be most applicable to their individual situation/interests. Students are also expected to have prepared the appropriate self-assessments/cases/activities for class before class commences. Further, the professor will make available to the students set of Powering slides on each topic, on the class CD. Students are encouraged to bring hard copi es of the slides (probably best in the three or six slides per page format) with them to class for note-taking purposes.Course Requirements: End of Class Discussion Notes (Group): At the end of each most classes we will break into groups and discuss applications of the concepts covered in that session. The class time is to be augmented with group meetings outside of class. The purpose is to discuss the concepts covered and see how they may be utilized differently in different organizations. At least three pages of Ritter notes should be recorded at each session and submitted to the instructor as indicated in the course syllabus.The quality of these discussions as reflected in the notes is a critical part of the course. Note that these notes will also serve as input into your individual Reflective Notes. Notes on sessions 1-7 will be due at the beginning of our September 3rd class. Notes on sessions 8, 9 and 10 will be due at the beginning of class on September 10th. Notes on session s 11 – 12 will be due on at the beginning of class September 24th. Reflective Notes (Individual): Students will turn in two sets of reflective notes f readings, speakers, and topics covered in classes.These are designed to help you integrate the materials from class into your personal/professional lives to make the topics directly â€Å"relevant† to you. In essence, they are an opportunity for you to tell yourself â€Å"What I learned from these sessions, videos, exercises, readings, etc. That can use in my organization. † As you can imagine, applications will differ from organization to organization. To increase learning you must include in these notes comparisons with applications in at least two other organizations of your classmates†¦ ICC you will learn via the End Of Class Discussion Notes experience. This will be discussed in class. RAN#I on sessions 1-7 is due Wednesday September 3rd, and RAN#2 on sessions 8 – 10 is due September 10th. Paper # 1 (Individual): Each student will read What Got You Here Won't Get You There and then write a comprehensive paper on how you can apply the concepts to your professional development. At a minimum you will address the 21 habits in Section Two, and then apply Section Three. In doing this you will focus on how you can utilize the concepts in developing your leadership attention.References to past work experience are useful. This will be discussed in class. The paper is due on Wednesday, September 17th. Paper #2: Team Project: The class will be divided into groups of approximately 5. Each group will select an organization. The group will then analyze the changing environment of that organization, and study the changes that are taking place inside the organization, with a special focus on the changing demands on the Human Resources function/practices. The output will be a written report and discussion in class on Wednesday, September 24th.While a formal class presentation will not be requ ired, each team should be prepared to present their major/most interesting findings. ) Details of this project will be discussed in class. Paper #3: Individual Integrative Paper: The Group Project will enable the students to observe how other organizations operate, and to discuss differences among their organizations as well as the organization studied. Each student will write this third, related, paper in which comparisons of the target organization for the Group Project and team members organizations are compared to the individual's organization.Students will relate what they have learned, and provide insights into how what they have learned from that paper and how the contents of this course can be utilized to improve operations in their own organizations. Special focus should be on the HRS function/operations. Due Wednesday, September 24th. Details of this project will be discussed in class. Note: For all written reports, critical thinking, creativity, and accuracy are the keys. In addition, the papers should be: 1. Well organized, including an introduction and conclusions. 2.Grammatically correct 3. Typed in Times New Roman #12 font. 4. Single spaced. 5. Two sided printing is preferred to save paper. 6. Good documentation (bibliography, and footnotes as appropriate). But in writing the reflective notes bibliography/footnotes not required for the required readings. 7. Appropriate use Of charts and diagrams. 8. Neat and properly presented. Pages numbered and stapled together. Plagiarism is prohibited and will result in a failing grade. All direct quotes should note the source, and any significant paraphrasing should be noted.If students have any doubts as to what constitutes plagiarism I suggest studying websites on this subject. Some good ones can be found at: http:// sibs. Tama. Du/Eden/plagiarism. HTML. I grade from the assumption that everyone earns a â€Å"B,† satisfactory completion of the work, unless the individual â€Å"distinguishes† her/himself in a positive, or negative, manner. Grades will be determined as follows: In order to earn an A for the course all written work must be graded A and class participation must be graded B+ or better. Course Syllabus In order to prepare for this intensive weekend of work you are encouraged to: Read the course syllabus. You may want to bring a hard copy to the first day of class. There is substantial reading associated with the classes to be covered during the residence weekend. You should try to at least scan the relevant chapters in the text for the classes before the residence. It will be helpful to scan some of the early required readings before the residence to minimize the workload during the residence. In brief, prepare as much as possible for time will be scarce during the residence.The focus should be on gaining a basic understanding of the topics to be covered, and NOT on trying to memorize all of the concepts that will be discussed. This will enhance your learning and reduce the strain on you during the residence weekend. Am looking forward to our time together. David Bess Text: Essentials of Organizational Behavior by Stephen Robbins and Timothy Judge. This text covers the essentials o f what we will be covering in class. A supplemental resource is: Occupational Outlook Handbook [8 January' 2014] This is a HRS resource that may be of interest.It is for your information only and is not required. Http://vim. Bells. Gob/ooh/ Students will also be required to take the DiSC PRIOR TO RESIDENCE WEEKEND. Instructions will be forthcoming electronically. You should bring a printout of the report to class on Saturday morning of residence week. Office Hours: am generally in my office each day from and always the hour before class. You can drop by or call†¦ Or arrange a specific appointment by phone or e-mail. Lima: The syllabus, Powering slides, readings, and other materials are on the Class Lima site.Students should review this resource to prepare for classes. Disability Access Students with disabilities are encouraged to contact the KOKI-IA Program for information and services. Seen,'ices are confidential and students are not charged for them. Contact KUAKA at 956-7511 (voice/text), [email  protected] Du, or Student Services Center, Room 13. Course Objectives: To provide students with an advanced knowledge of management and organizational behavior and the role of Human Resources. This includes increasing the knowledge about individuals' personalities, motivations, etc. ND how they are best utilized in an organizational setting with special focus on groups and teams and the role of leadership. Students will also gain an appreciation of how such concepts as organizational design and culture are utilized in undertaking organization change. Special issues such as diversity in the workplace, ethics, and social responsibility will be addressed, as will the overarching topic of the global dimensions of the competitive environment. The focus of the course will be in the application of these concepts as they relate to Human Resources professionals and their special role in organizations.Learning Outcomes: Gain an understanding of the relevance of a glob al society, cultural sensitivity ND knowledge and the utilization of this knowledge by leaders. Gain an appreciation of personality/individual differences and utilization of this knowledge in better understanding ourselves and in leading and motivating others. Gain an understanding of the use of teamwork and how to improve team effectiveness. Gain an understanding of the concepts of power and how they relate to the development and use of leadership skills.Gain an understanding of effective communication concepts to improve both personal and organizational communications. Gain an understanding of leadership concepts and how to use them in various situations. Promote critical thinking using the concepts and skills/knowledge in managing both your professional and personal lives. Gain an understanding of the concepts of conflict and decision making and how they can be utilized in organizational settings. Gain an understanding and use Of the strategic utilization Of human resources manag ement.Course Procedures: The course will utilize a combination of lectures, class presentations and discussions, videos, experiential and non-experiential exercises, all of which dictate both attendance and participation in all class meetings. Some exercises will require pre-class work. Student oral and written reports will add to the learning experience of both the individual as well as the other members of the class. Students are expected to have read the materials from the text and the required articles for each class as stipulated in the course schedule.Students are then encouraged to read selections from the outside readings that appear to be most applicable to their individual situation/interests. Students are also expected to have prepared the appropriate self-assessments/cases/activities for class before class commences. Further, the professor will make available to the students set of Powering slides on each topic, on the class CD. Students are encouraged to bring hard copi es of the slides (probably best in the three or six slides per page format) with them to class for note-taking purposes.Course Requirements: End of Class Discussion Notes (Group): At the end of each most classes we will break into groups and discuss applications of the concepts covered in that session. The class time is to be augmented with group meetings outside of class. The purpose is to discuss the concepts covered and see how they may be utilized differently in different organizations. At least three pages of Ritter notes should be recorded at each session and submitted to the instructor as indicated in the course syllabus.The quality of these discussions as reflected in the notes is a critical part of the course. Note that these notes will also serve as input into your individual Reflective Notes. Notes on sessions 1-7 will be due at the beginning of our September 3rd class. Notes on sessions 8, 9 and 10 will be due at the beginning of class on September 10th. Notes on session s 11 – 12 will be due on at the beginning of class September 24th. Reflective Notes (Individual): Students will turn in two sets of reflective notes f readings, speakers, and topics covered in classes.These are designed to help you integrate the materials from class into your personal/professional lives to make the topics directly â€Å"relevant† to you. In essence, they are an opportunity for you to tell yourself â€Å"What I learned from these sessions, videos, exercises, readings, etc. That can use in my organization. † As you can imagine, applications will differ from organization to organization. To increase learning you must include in these notes comparisons with applications in at least two other organizations of your classmates†¦ ICC you will learn via the End Of Class Discussion Notes experience. This will be discussed in class. RAN#I on sessions 1-7 is due Wednesday September 3rd, and RAN#2 on sessions 8 – 10 is due September 10th. Paper # 1 (Individual): Each student will read What Got You Here Won't Get You There and then write a comprehensive paper on how you can apply the concepts to your professional development. At a minimum you will address the 21 habits in Section Two, and then apply Section Three. In doing this you will focus on how you can utilize the concepts in developing your leadership attention.References to past work experience are useful. This will be discussed in class. The paper is due on Wednesday, September 17th. Paper #2: Team Project: The class will be divided into groups of approximately 5. Each group will select an organization. The group will then analyze the changing environment of that organization, and study the changes that are taking place inside the organization, with a special focus on the changing demands on the Human Resources function/practices. The output will be a written report and discussion in class on Wednesday, September 24th.While a formal class presentation will not be requ ired, each team should be prepared to present their major/most interesting findings. ) Details of this project will be discussed in class. Paper #3: Individual Integrative Paper: The Group Project will enable the students to observe how other organizations operate, and to discuss differences among their organizations as well as the organization studied. Each student will write this third, related, paper in which comparisons of the target organization for the Group Project and team members organizations are compared to the individual's organization.Students will relate what they have learned, and provide insights into how what they have learned from that paper and how the contents of this course can be utilized to improve operations in their own organizations. Special focus should be on the HRS function/operations. Due Wednesday, September 24th. Details of this project will be discussed in class. Note: For all written reports, critical thinking, creativity, and accuracy are the keys. In addition, the papers should be: 1. Well organized, including an introduction and conclusions. 2.Grammatically correct 3. Typed in Times New Roman #12 font. 4. Single spaced. 5. Two sided printing is preferred to save paper. 6. Good documentation (bibliography, and footnotes as appropriate). But in writing the reflective notes bibliography/footnotes not required for the required readings. 7. Appropriate use Of charts and diagrams. 8. Neat and properly presented. Pages numbered and stapled together. Plagiarism is prohibited and will result in a failing grade. All direct quotes should note the source, and any significant paraphrasing should be noted.If students have any doubts as to what constitutes plagiarism I suggest studying websites on this subject. Some good ones can be found at: http:// sibs. Tama. Du/Eden/plagiarism. HTML. I grade from the assumption that everyone earns a â€Å"B,† satisfactory completion of the work, unless the individual â€Å"distinguishes† her/himself in a positive, or negative, manner. Grades will be determined as follows: In order to earn an A for the course all written work must be graded A and class participation must be graded B+ or better. Course Syllabus Finance Course Description A study of the financial forms of business organization, with special attention to the corporation and its advantages and disadvantages; capital stocks and bonds; budgeting; dividend policy; failure and reorganization; financial accounting; and cash Rationale This course Introduces the student to the role of the corporate finance manager In both raising and using funds. It highlights the usefulness of knowing tax, law, accounting, Investment principles, and the mathematics of finance. L. Prerequisites Junior statusII. Required Resource Purchase Disclaimer: The above resource provides information consistent with the latest research regarding the subject area. Liberty university does not necessarily endorse specific personal, religious, philosophical, or political positions found In this resource. Ill. Dilation Materials for Learning A. Computer with basic audited output equipment B. Internet access (broadband recommended) C.Microsoft Word (Microsoft Office i s available at a special discount to Liberty university students. ) D. Financial Calculator It is strongly recommended that the student have access to a financial calculator that is capable of TV (time-value of money), NP (net-present value), and AIR (internal rate of return) calculations. The Texas Instrument BAA II Plus series is an excellent solution. IV. Measurable Learning Outcomes upon successful completion of this course, the student will be able to: A. Interpret and analyze financial statements for the measurement of liquidity, profitability.

Accounting-Financial Statements Essay

Introduces the four financial statements–Income Statement, Statement of Retained Earnings, Balance Sheet, and Statement of Cash Flows. Accounting as the language of business is discussed along with an introduction of the various users of accounting information. Financial and Managerial accounting are compared. The four ways to organize a business – proprietorship, partnership, limited – liability company, and corporation, are discussed. An introduction and contrast of the Financial Accounting Standards Board (FASB) and the International Accounting Standards Board (IASB) is done. The Entity Assumption, Continuity (Going Concern) Assumption, Historical Cost Principle, and Stable – Monetary – Unit Assumption are explained. The accounting equation – Assets = Liabilities + Stockholder’s Equity is presented along with definitions and explanations of each component of the equation. A detail presentation of each of the four previously mentioned financial statements is given. Each account classification of the financial statements – assets, liabilities, stockholder’s equity, revenue, and expenses are thoroughly explained and examples of common account titles used are given. The process of evaluating a company through the use of the financial statements is shown. A discussion of business ethics in accounting decisions is done. An end of chapter summary problem emphasizes the preparation as well as understanding of the financial statements. An accounting vocabulary section explains all the new accounting terms. The End of Chapter Access Your Progress allows the student to determine how well he grasped the information presented in the chapter. Traditional exercises and problems solidify the student’s understanding of the material. Teaching Outline . Define a. Financial Accounting b. Managerial Accounting c. Contrast Financial and Managerial Accounting 2. Describe the users of financial information: a. Individuals b. Business Managers c. Investors d. Creditors e. Government Regulatory Agencies f. Taxing Authorities g. Nonprofit Organizations h. Other Organizations 3. Explain a. Financial Accounting Standards Board (FASB) i. Generally Accepted Account ing Principles (GAAP) b. International Accounting Standards Board (IASB) i. International Financial Reporting Standards (IFRS) c. Compare GAAP and IFRS 4. Define and discuss Accounting Principles, Assumptions and Concepts a. Entity Assumption b. Continuity (Going Concern) Assumption c. Historical Cost Principle d. Stable Monetary Unit Assumption 5. Introduce the Accounting Equation a. Define and discuss common account titles: i. Assets ii. Liabilities iii. Stockholder’s Equity b. Define and discuss common account titles; i. Revenue ii. Expense iii. Retained Earnings c. Discuss Paid in Capital and Dividends 6. Explain and Prepare the Financial Statements a. Income Statement b. Statements of Retained Earnings c. Balance Sheet d. Statement of Cash Flows 7. Use Financial Statements to evaluate business performance a. Explain the relationship among the financial statements 8. Ethics in Business and Accounting Decisions a. The role of judgment in making decisions b. Economic factors c. Legal factors d. Ethical factors Key Topics The financial statements are actually reports on how well or poorly a business performed during a specified period of time. Chapter one actually presents the four basic financial statements and other relevant information that is needed to adequately prepare the financial statements. First one must understand that the Financial Accounting Standards Board (FASB) develops the rules and guidelines in the United States that must be adhered to in preparing the financial statements. These guidelines are known as the generally accepted accounting principles (GAAP). The International Accounting Standards Board (IASB) develops the international financial reporting standards (IFRS) which are the international or global standards. Exhibit 1-3 gives an overview of the joint conceptual framework of accounting developed by the FASB and the IASB. However, the SEC announced that it will soon require all American companies to adopt the IFRS. This adoption is currently slated to begin the initial phase in 2014 with all companies on board by 2016. The adoption of the IFRS by all American companies will facilitate the process of comparing financial statements of like industries globally. Also, it will eliminate the need of many companies to prepare several sets of financial statements. Accounting is often labeled as the language of business and there are external as well as internal users of accounting information. Individuals, investors and creditors, regulatory bodies as well as nonprofit organizations are just some of the noted users of the accounting information. The accounting information is expected to be accurate as well as timely in order to satisfy the need of the users. There are two different types of accounting that is needed by the users. They are Financial Accounting and Managerial Accounting. Financial Accounting primarily provides information to the external users and managerial primarily serves the internal users. This information is used in each and every type of business organization. There is the sole proprietorship, partnership, limited liability company, and the corporation. Each of these businesses differs as far as the form of ownership and other accounting details however, each is dependent on accurate and timely information in order to operate at the optimum level. There are some key accounting principles, assumptions, and concepts used in adequately preparing the accounting records. The first one discussed in this chapter is the assumption entity. This is the underlying assumption, which can be taken by the users of the financial statements, that a business is a separate economic entity. Each business is treated as a separate and distinct entity to enable the accountant to adequately measure the financial performance of the business. The Continuity (Going Concern) Assumption is also discussed here. This is the assumption that the business will continue to exist long enough to use the existing assets for their intended purpose. If the business does intend to continue to operate and employ the assets as intended, it does not have to be disclosed in the financial statements. However, if there is an intention not to continue to operate it must be disclosed somewhere in the financial statements. The Historical Cost Principle is presented such that one will understand that actual cost is used as the valuing system for all accounting transactions. Actual cost is verifiable as well as unbiased and therefore used to insure that the accounting records are prepared in a relevant as well as reliable manner. The Stable Monetary Unit Assumption is also presented in this chapter. This is the assumption that the purchase power of a dollar does not fluctuate. That is, one can purchase the same amount with a dollar today that he/she could a year ago. This assumption allows the accountant to ignore inflation and add or subtract dollars from varying years without adjusting for inflation. This is sometimes difficult for students to understand because they have seen inflation as well as lagging economies however, the professor can assure the student that if needed there is a system developed to reliably compare statements from varying years. That system, however, is taught in upper level accounting courses. After developing an understanding of this material the student is then introduced to the Accounting Equation. That is: Assets = Liabilities + Owners’ Equity. It is imperative that the student understand the importance that this equation plays in preparing the financial statements. This equation presents the resources of a company as well as the claims on those resources. One must also note that this equation must be kept in balance at all times. Assets are presented as economic resources of the entity that are expected to be of future benefit. These resources have two types of claims against them: liabilities – outside claims and owners’ equity – insider claims. See exhibit 1-4 to help present the fact that the two sides must equal. The influence on stockholders’ equity by, paid-in capital, and retained earnings must be explained. Also, the manner in which revenue, expenses and dividends effect retained earnings should be explained. Remember to stress that dividends do not affect net income. They are not subtracted from revenue to determine the net income. Rather, they are subtracted from retained earnings. The financial statements are now to be presented. The Income Statement is the also referred to as the statement of operations because it measures the operating performance. It reports the revenues earned as well as the expenses incurred during a specified period of time. The expenses are subtracted from the revenue to determine the net income/loss for the accounting period. Net income is said to be the single most important item in the financial statements. The Statement of Retained Earnings is prepared after the Income Statement because the net income/loss from the Income Statement is needed to prepare the Statement of Retained Earnings. Retained earnings are simply the portion of the net income that the company has kept in the business. The Statement of Retained Earnings shows the changes that occurred in the retained earnings during the accounting period. Be sure to note that the net income is added to the beginning retained earning balance and the dividends are subtracted in order to determine the ending retained earnings balance. The Balance Sheet is prepared after the Statement of Retained Earnings because the ending retained earnings balance is needed to prepare the Balance Sheet. Statement of Financial Position is another name given to the Balance Sheet because it actually measures the financial position of a company. This statement reports on the assets, liabilities, and stockholders’ equity of a company. A good way to help the students understand the information given by the Balance Sheet is to tell them that it gives a quick snapshot view of the financial status of the company on one day. That day is generally the end of the accounting period. The sum of the assets is expected to equal the sum of the liabilities and the stockholders’ equity. See exhibit 1-9. The Statement of Cash Flow measures the cash receipts and payments. This statement reports on cash flows from three major activities: operating activities, investing activities, and financing activities. The net increase/decrease in cash from these three activities is then determined and added to the beginning cash balance to get the ending cash balance. In the financial statement conclusions it is important make sure the students know the purpose of each financial statement. It is also important that the students know the order of preparation as well as the formulas for each financial statement. Good business requires decision making, which in turn requires the exercise of good judgment. Making good judgments in business in general and accounting in particular should take into account not only economic, but legal and ethical dimensions as well. The last section of the chapter presents an ethical decision making model that is used consistently throughout the rest of the book. Use of the model emphasizes that good decisions are not always based just on the basis of how much money a company can make immediately.

buy custom American History Response Paper

buy custom American History Response Paper American History DBQ Essay Example American Revolution Discussion What did the Revolutionary Generation say the ideals were? The ideologists of the American Revolution believed that any government is hostile to freedom and seeks to establish a spiritual monopoly. They were trying to protect the citizens from the government and its merger with a church. These principles has defined the American attitude to the country, its political system and its role in the world. They have had a significant impact on the world, in particular on the French Revolution. Until now, any democratic movement refers to the great thoughts, once formulated by the founding fathers: all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness (Zinn, 2005, p. 54). The main purpose of the revolution was not the overthrow or even fixing the existing social order, but the protection and assertion of political freedoms, which were under threat due to the expansion of the legal system.

Customer-letter writing for tax professionals - Emphasis

Customer-letter writing for tax professionals Customer-letter writing for tax professionals When the naturalist Charles Darwin outlined natural selection, he almost certainly didnt have business people in mind. But his idea, that the species best suited to their environments are the ones who survive, has never been truer in the world of work. Competition for clients can be fierce, and never more so than now. The firms most able to meet their clients needs are often the most successful. One effective way to do this is to make your written communication client-centred. It doesnt have to be complicated simply pre-empting client phone calls and emails with a letter, for example. In fact, well-written, aptly timed letters are one of the best ways to provide good customer service. They help to make your clients feel that you really care about them and their businesses. The trouble is though that too many letters get it wrong. They unwittingly offend the client, dont take responsibility for misunderstandings and talk around issues as though they were having a debate. Clients need you to be the expert; provide the right figures; be honest when you dont know the answers and consistent about the information they need to provide you with. In short, they need to know their needs come first. With the dealings of financial institutions increasingly under public scrutiny, trust is a sought-after quality. So, make sure that it shines through in your written communication because integrity and accuracy will help the numbers add up for your clients. Just SCRAP it Good letters and emails have a clear structure and a specific goal in mind. The aim is to make youre your readers know why you are writing to them and what you want them to do. The SCRAP formula can help you to write clearly. The acronym stands for: situation, complication, resolution, action, politeness. Situation Begin by explaining the situation (or where they are). By doing this your reader will realise you understand and empathise with them. Complication Introduce the idea that theres a problem (why they cant stay there) they need to solve or a request they need to fulfil. Resolution State your resolution to the problem or request. Your reader will probably be relieved that youre offering a ready-made way of fixing things. Action Suggest what action the reader can or should take. In some cases, this will be what further action you are going to take. Make sure that this follows on logically from the resolution. Politeness Finally, end with a polite sign-off. Like any good recipe, you dont have to follow this formula to a tee. Some client correspondence will be so simple and straightforward that theres no problem to resolve. You just need to decide whats happened and what you want the reader to do about it. Top writing tips Get active Use the active rather than the passive voice. So write we found a mistake in your tax return rather than a mistake was found in your tax return. Keep it short and simple Good sentences contain no more than 15-20 words. Long flowery phrases are difficult to follow and can even breed distrust. Clear, plain writing suggests that there is nothing to hide. Always choose a simple word over a complication one. And remember that you can never have too many full stops! Clarify your main message If youre having difficulty figuring out what you really want your letter to say write down the words; who?, what?, where?, when? and why? at the top of a piece of paper. Use these headings to brainstorm the contents of your document. Ditch the management lingo If youve been immersed in the business world for some time, its easy to start writing in management-speak. So, prune carefully through your written work to ensure that youre not unwittingly lapsing into the types of language that would make David Brent in sitcom, The Office proud. Metaphors such as raising the bar and picking the low hanging fruit sound more like a tropical limbo challenge than references to taxation matters. While generic phrases such as working in close partnership with and after due consideration may make your clients think that your letters arent tailored to their industry or even to them. Dont add redundant words, such as pre in pre-prepare and forward in forward planning. All planning goes forwards and you cant prepare until youve prepared. The extra words dilute your message and can make the reader think that your advice is full of padding and waffle too. Remember, clients will thank you for being short and concise, as it will save them time. Brevity can be a courtesy. Case study Whether it is tax, technology or telecommunications; these letter writing principles work in any industry. Heres how letter-writing skills training transformed the customer services of a major insurance provider. The problem: The customer services department wanted to reduce the number of second-stage complaints they were receiving so they asked Emphasis to help the complaints team make its letters more customer-centred. The solution: We helped the team to fully identify the issues and facts behind the letters from complainants. We instructed participants about importance of structure in letters and then analysed the types of language, intentions and assumptions used in their standard responses. We enabled them to write letters in an easily accessible style. The benefits: Each delegate had a one-to-one coaching clinic six weeks later, where they submitted a post-training writing sample. All had progressed in structure and style. The team was so motivated by the course that they now talk about Emphasising their letters. Robert Ashton is Chief Executive of Emphasis.