Hotel management front office operations questions Assignment

Hotel management front office operations questions - Assignment Example VIP’s may have alternate areas of registration or different procedures to improve the atmosphere of exclusivity. Is the guest a walk-in and what are the differences? A guest can walk in and the difference between a walk-in and a pre-registered guest is that the former may have limitations on available rooms present if pre-registered guests already reserved their rooms. What role does the housekeeping department play in regards to registration? The housekeeping department prepares a housekeeping status report to inform front desk agents about the readiness and cleanliness of rooms. What do V/C, V/D, V/I, and O/C mean? O-O-O? V/C means vacant and cleaned, but not yet inspected. V/I means vacant and inspected. O/C means occupied and cleaned. V/D means vacant and dirty. O-O-O means out of order. Does it matter where you place a guest and how do you know their preference? It mattes where guests are placed because each room has specific characteristics that can either please or displease them. Front desk agents can know these preferences by asking them about the rooms and the facilities they prefer and referring to the guest history file, if already present. What are some of the rates given to guests and why? The room rate is the actual price charged for a given room on a given night. The rack rate is the standard or non-discounted rate for a given room type. If a guest does not qualify for a discounted price, the guest is charged the rack rate. Do they accept methods of pre-payment and how is that done? It can accept pre-payment, such as cash and card payments over the phone or online. These pre-payments are done through the reservations system. What types of credit cards are accepted and are there differences in this and a debit card? Travel and entertainment cards and bank cards with installment payment plans are some types of credit cards. Debit cards are different from credit

Research and develop individual knowledge on existing web based PMS, Paper

And develop individual knowledge on existing web based PMS, CRS, CRM, ERP or DMS systems of our choice and apply it to - Research Paper Example One of the information systems which has been. This paper will look at the aspect of property there are many parameters that should be considered before one engages in online advertising. The Internet is complex and also dynamic market platform that requires regular and daily training. Online marketing is far much different from the world of print, broadcast, and out-of-home advertising markets. The Internet is so vast and is evolving at very high-rates such that it is becoming hard to properly target the audiences which are intended. The online marketers are looking for efficient way of reaching their online audience while at the same time they are supposed to minimize expenditures. Websites are the primary tools that are used by companies to market their products and services online. There is therefore a dire need to make sure that the website that is being marketed meets the aim they were meant to achieve. Most e-commerce sites that have been developed lack strategy to appeal to t he audience. They lack in proper segmentation to address the issues and the needs of the various visitors that come to their sites for some information. They therefore fail to win these visitors and more still, fail to convert them to properties. Companies who are keen to turn more visitors to client swill have to learn about their intended audience and the needs and tastes they have. Every visit they make on the website should be an opportunity to entice them to buy or better still to come for services in the site. INTRODUCTION Property management systems are computerized systems that are used in the manufacturing, logistic, government and hospitality industry for managing properties. PMS is single software capable of performing numerous services including, management of personal property, equipment, and the associated legalities. In this digital age where web based applications such as PMS provide a competitive edge over old-fashioned, paper-based management mechanisms, these appl ications should entirely be incorporated into the business environment of any organization. This paper attempts to explore the advantages the PMS software such as Delphi would have on the hospitality environment such as chains of hotels. The hotel industry is made up of ventures interlinked together to provide wholesome services to consumers. Starting from reservations all the way to check out, all this activities need to be documented in a harmonious way. The adoption of technology is therefore necessary to promote interoperability as well as efficiency. The many hotel systems such as point-of-sale, telephone, security and room control, entertainment and ordering, telephone services, accounts, HR and payroll among others are comprehensively packaged together in single PMS software. By automating these services, better customer service is achieved, which encourages spending, and consequently better returns. The automation can be achieved at a single entity or/and integrated througho ut a worldwide chains. Our focus for this assignment is New Market Internationals Delphi sales and suite. The software is termed as the industries standard tool for empowering sales, marketing for hotel, restaurants, and stadiums and gaming venues. The Kessler Hotels for instance utilize the Delphi PMS software. Its vast networks distributed across the globe are centrally managed. Comprising of 50 hotels and resorts distributed across Asia Pacific, North America Middle East and Europe, and boosting of